Patient Coordinator
About the role
Avance Care is a fast‑growing independent primary care network with 35 practice locations across the Triangle (Raleigh‑Durham‑Chapel Hill), the Charlotte Region, and Wilmington, NC. As a Front Desk team member you’ll be the first point of contact for patients, creating a warm, welcoming environment and ensuring a smooth, supportive experience from check‑in to check‑out.
Responsibilities
- Meet, greet, and assist patients promptly, efficiently, and in a professional manner
- Set up new patients and update current patients’ information in the EMR system
- Schedule and reschedule appointments, as well as coordinate walk‑in patients
- Answer phone calls promptly and relay messages when necessary
- Maintain the front desk and reception area in an organized, orderly fashion
- Collect co‑payments, deductibles, and co‑insurances
- Process referrals and provide complete and accurate referral information to patients
- Balance cash register and ensure all credit payments are accurate
- Explain fees, services, and policies
Qualifications
Candidates should preferably bring a related degree and have at least one year of Medical Front Desk experience.
Skills
- Strong verbal and written communication
- Ability to maintain confidentiality and integrity
- Growth mindset
- Flexibility and resilience
Benefits
We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
Schedule
This is a full‑time role involving 12‑hour weekday shifts and a rotating weekend schedule. The clinic operates in a busy, fast‑paced environment, and we seek a candidate who thrives under such conditions.