Patient Coordinator

Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home.

About the role

We are currently hiring for a Patient Coordinator at our Miami Beach facility. This is a full-time position with the hours of Monday through Friday from 7:00 AM to 3:30 PM. The Patient Coordinator performs a variety of customer service and patient care tasks to ensure a positive patient experience, prepares and organizes documentation and patient records, and ensures patients clearly understand what to expect during and after their appointment.

Responsibilities

• Greets and assists patients, customers, and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May verify insurance coverage and obtain prior authorization.
• Performs preliminary screening of patients prior to procedures, which may include medical history.
• May transport patients to/from the exam room and assist in patient transfer on/off the exam table.
• Provides patients with preliminary and post-procedure instructions.
• In the mobile setting, may assist in preparing the unit for transport.
• Maintains a clean and organized work area.
• Orders supplies and ensures the work area is properly stocked.
• Ensures accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• Prepares medical records for physicians, patients, and customers.
• Ensures accurate documentation of patient visits in various electronic systems and on written documents.
• May assist clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred Qualifications

• Six months of customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Benefits

• Competitive compensation
• Flexible scheduling
• Cross training opportunities
• Medical, dental, and vision insurance
• HSA accounts with employer contributions
• 401(k) eligibility with employer match
• Paid holidays
• Defined PTO and sick time programs

Eligibility for benefits will vary based on role type and hours worked.

Schedule

Monday through Friday from 7:00 AM to 3:30 PM.