Patient Coordinator

About the Role

The Patient Coordinator performs a variety of customer service and patient care tasks to ensure a positive patient experience. Responsibilities include greeting and assisting patients, managing documentation, and preparing patient records. The role ensures patients clearly understand what to expect during and after their appointments.

Responsibilities

• Greets and assists patients, customers, and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers phone calls professionally and courteously.
• May collect payments for time-of-service patient responsibility.
• May verify insurance coverage and obtain prior authorization.
• Performs preliminary patient screenings, including medical history.
• May transport patients to/from exam rooms and assist with transfers on/off exam tables.
• Provides preliminary and post-procedure instructions to patients.
• In mobile settings, assists in preparing the unit for transport.
• Maintains a clean and organized work area, orders supplies, and ensures proper stocking.
• Ensures accuracy of patient records and schedules appointments.
• Obtains insurance verification and/or authorization.
• Prepares medical records for physicians, patients, and customers.
• Accurately documents patient visits in electronic systems and written documents.
• Assists clinical staff with documentation and image delivery.
• Performs all duties in compliance with HIPAA regulations.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire. For Fixed Radiology, CPR Certification is a plus.
• Valid state driver’s license required, as applicable.
• Ability to work at multiple locations.
• Strong customer service, organizational, and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• COVID-19 vaccination may be a condition of employment.
• Successful completion of a pre-employment background check and drug screen is required.

Preferred Qualifications

• Six months of customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Physical Requirements

• May be exposed to outside weather conditions during patient transport (if working on a mobile unit).
• May be exposed to strong magnetic fields, radioactive material, blood/body fluids, infectious diseases, and environmental hazards such as noise and travel.
• More than 50% of the time: Sitting, standing, walking, repetitive movement of hands/arms/legs, seeing, speaking, and hearing to communicate with patients.
• Less than 50% of the time: Stooping, kneeling, crawling, climbing, balancing, carrying, and lifting (ability to move non-ambulatory patients for transfer or exam).