Patient Coordinator (All Family Vision Care)

Compensation range varies by market. Actual pay is determined based on experience and other job-related factors permitted by law. This role may include eligible incentive, bonuses, and/or commission.

About the role

The primary role is to provide a high-quality patient experience by welcoming and communicating with patients, creating efficient patient flow, and ensuring flawless patient transition throughout the eye care experience.

Responsibilities

• Prioritize a high level of patient satisfaction by warmly greeting patients, completing check-in and check-out processes, and maintaining efficient patient flow.
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality.
• Coordinate scheduling of patient appointments, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Keep the front desk and front entry organized at all times.
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Requirements

• One to two years of administrative experience with at least one year providing administrative support.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal and written communication skills.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiation, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.