Patient Coordinator (Aesthetic Medicine / Medical Spa)
Position Overview
The Patient Coordinator will serve as the face of the clinic and play a critical role in patient experience, lead conversion, retention, scheduling, and revenue growth. This individual will manage front desk operations while also acting as a key driver of patient communication, consultation coordination, treatment plan follow-up, and relationship building.
Key Responsibilities
Deliver an exceptional, luxury-level patient experience from first contact through follow-up
Welcome and check in patients while maintaining a warm, polished, professional environment
Manage scheduling, confirmations, rescheduling, and appointment optimization
Cook up provider schedules to maximize efficiency and patient flow
Maintain front office organization and daily clinic readiness
Lead management and sales support
Promptly respond to new leads via phone, text, and email
Convert inquiries into consultations and booked appointments
Conduct proactive patient follow-up and nurture patients through the decision-making process
Support consultation flow and treatment plan acceptance
Education patients on services, memberships, packages, and financing options
Identify opportunities to increase patient lifetime value through retention and rebooking
About Rejuvenation Clinic
Rejuvenation Clinic has been a trusted aesthetic destination in Northern Virginia, serving thousands of patients with a reputation for excellence and personalized care. As we enter an exciting relaunch phase, this is a unique opportunity to join a respected, established brand and help shape the future of the practice.
Requirements
Qualifications:
2+ years of experience in a patient-facing role
Strong customer service and relationship-building skills
Comfortable with sales, consultative conversations, and overcoming objections
Highly organized with excellent follow-through
Strong written and verbal communication skills
Tech-savvy and comfortable learning new systems
Preferred:
Experience in a med spa, plastic surgery, dermatology, cosmetic dentistry, wellness, or aesthetic practice
Experience with CRM systems, EMRs, or patient communication software
Knowledge of aesthetic treatments including injectables, lasers, skin rejuvenation, and wellness services
Experience with consultation conversion and treatment plan sales
Who You Are
Warm, polished, and highly professional
Naturally relationship-oriented
Comfortable discussing aesthetics and cosmetic treatments
Motivated by helping patients feel confident
Sales-minded without being pushy
Detail-oriented and proactive
Excited to help grow and relaunch a highly respected clinic
Benefits
Compensation: $30/hour
Part-time position
Opportunity for growth as the clinic expands
Performance-based incentives may be available for the right candidate