Patient Concierge Coordinator

Essential Duties and Responsibilities

• Provide exceptional customer experiences and manage professional telephone communications.
• Maintain deep product knowledge to assist clients, appropriately triaging medical inquiries to clinical staff.
• Proactively conduct patient outreach regarding services and resolve patient concerns, complaints, and suggestions.
• Collaborate with the Patient Concierge Team to troubleshoot issues and report trends to the VP-Operations.
• Train and mentor staff while maintaining high standards of organization and patient care.
• Manage marketing and patient databases, ensuring data accuracy and efficient system usage.
• Identify and suggest process improvements to enhance operational efficiency.

Qualifications

• High School Diploma required; experience in customer relations or sales is preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); experience with PatientNow is a plus.
• Strong analytical skills with the ability to apply mathematical concepts such as ratios and percentages.
• Strong sales experience preferred.
• Excellent written and verbal communication skills with the ability to interpret diverse instructions.
• Detail-oriented and self-motivated professional capable of working with minimal supervision.
• Demonstrated ability to multitask and see projects through to completion.

Work Environment

This role operates in a standard professional office environment with typical noise levels. Candidates must be able to perform essential functions with or without reasonable accommodations.

Benefits

• Healthcare Coverage: Comprehensive health, dental, and vision insurance plans with company-subsidized premiums.
• Peace of Mind: 100% company-paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance.
• Retail Savings: A 401(k) plan featuring a 4% company match to help you build for the future.
• Work-Life Balance: Generous Paid Time Off (PTO) so you can relax, recharge, and take care of what matters most.

The Fine Print

• EVEXIAS Equal Employment Opportunity (EEO) Statement
• EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
• EVEXIAS is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation, ensuring a respectful and inclusive environment where all employees can thrive.