Patient Communications Representative Remote

About Us

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

Responsibilities

• Communicate with patients regarding the repayment of their medical debt.
• Achieve assigned goals (resolutions, call quality, productivity standards – specified by line of business).
• Provide customer service to patients resolving medical account balances.
• Profile patients and obtain financial information.
• Update demographic and financial information on each call.
• Negotiate the best possible payment arrangements.
• Demonstrate proficiency with company telephone system while placing outbound calls and accepting inbound calls.
• Perform account research and route accounts through appropriate client workflows.
• Use job aids and crosswalks to answer patient questions and resolve accounts in an efficient manner.
• Perform account research and document findings.
• Effectively communicate with patients and clients to obtain necessary account information.
• Ensure strong communication skills to convey intricate account information.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain high quality account handling per client standards.
• Work within FDCPA, state regulations, department/division, and all Compliance Policies.
• Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
• Maintain continuing education and training in industry career development.
• Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls, patient contacts, and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management.
• Integrate information obtained through training sessions and policy changes immediately into daily routine.

Schedule

Monday through Friday 9:00 am to 5:30 pm CST. One late night required – 10:30 am to 7:00 pm CST.

Pay

$16.50 per hour.

Physical Demands

• Regular eye-hand coordination and manual dexterity is required to operate office equipment.
• The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required.
• At times, Team Members are subject to sitting for prolonged periods.
• Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs.
• Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.