Patient Communication Specialist

About the role

Full-time position with a hybrid work schedule: 3 days in the Chapel Hill or Concord office, 2 days at home. Hours are Monday through Friday, 8am–5pm.

Responsibilities

• Respond appropriately to a high volume of incoming calls, remaining professional and courteous
• Verify and update patient information during each interaction; enter accurate documentation in the electronic medical record
• Provide accurate information regarding services, insurance, office policies and procedures to clients/customers
• Triage calls and messages and route to the appropriate department or team member
• Other related duties as assigned

Qualifications

• High School Diploma or equivalent
• Minimum of one (1) year of experience in a medical office or healthcare call center

Skills

• Proficient in computer application skills, including EHR/EMR, and utilization of common office equipment
• Strong communication, customer service, and interpersonal skills
• Efficient at multi-tasking, and ability to remain calm under pressure
• Knowledge of patient privacy regulations and ability to maintain confidential information