Patient Collections Specialist
Description
IT’S MORE THAN A JOB. IT’S A CALLING. At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas. If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.
Caring & Supportive Culture
We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
Unparalleled Growth Opportunities
We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
Balanced Lifestyle
Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
Collaborative Team
Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
Impressive Retention Rates
Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
Comprehensive Benefits
We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
Hourly Compensation
Hourly Compensation: $18.00 - $20.00 Depending on Experience
Position Overview
The Patient Collections Specialist is responsible for handling inbound and outbound patient phone calls in an effort to resolve outstanding balances. This position also reviews and mails patient statements, sets up payment plans, and proposes accounts for bad debt.
Essential Responsibilities
- Communicates directly with patients regarding their financial responsibility for services.
- Handles inbound and outbound phone calls from internal and external customers, answers questions, take payments and resolves issues.
Minimum Qualifications
- High school diploma or equivalent required.
- Associates degree preferred.
- One year of clerical experience in a health care setting preferred.
- Experience in a call center like environment preferred.
- Experience with Microsoft Office Suite required.