Patient Collection Specialist (Chesapeake Specialty Care)
About the role
The Patient Collection Specialist is responsible for managing the billing and collection of accounts that have patient balances due to self-pay or patient balances per insurance processing.
Responsibilities
- Stay current on Medical Debt Collection policies.
- Review weekly billing to patients and work any reports generated from patient billing.
- Follow collection protocol for past due balances.
- Send text, calls, etc. as appropriate.
- Manage calls from all patients with past due balances and accurately note accounts.
- Participate in revenue cycle meetings and process improvement initiatives.
- Identify and resolve billing complaints, answer questions from staff, patients, and insurance companies.
Requirements
- High school diploma or equivalent.
- Minimum 2-3 years of experience in a medical office.
- Experience with practice management systems and EHR platforms.
Pay
The referenced base salary range represents the low and high end of SCN's salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, including the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor, and span of control, education/training, and other qualifications.
Benefits
University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career, and retirement.