Patient Catering Associate - FT Clinton Regional Hospital
At TriHealth, Patient Catering Associates make a meaningful impact every day. We’re committed to creating an exceptional place to work and receive care—one built on strong values, teamwork, and respect. Here, you’ll be supported by a compassionate community, grow your clinical skills, and contribute to high-quality patient care in a trusted health system.
Location Advantage: Country Living with City Access
TriHealth Clinton Regional Hospital (CMH) is located at 610 W Main St, Wilmington, OH 45177—a 165-bed hospital in the heart of Wilmington, Ohio. This charming community offers the tranquility and friendliness of country living, nestled in a scenic rural setting. Wilmington provides a peaceful lifestyle with easy access to urban amenities, centrally located just an hour’s drive from Cincinnati, Dayton, and Columbus. This unique location allows healthcare professionals to enjoy a relaxed pace of life while staying connected to vibrant city culture, entertainment, and career opportunities.
Work Hours
Full Time, 80 hours biweekly. Shift varies.
Incentives & Benefits
We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include:
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings plans
- Tuition reimbursement
PRN positions are not eligible for TriHealth benefits.
Job Overview
This position is responsible for patient meal service, including menu selections, processing menus, tray assembly, tray delivery and pickup, disassembling dirty trays, food preparation, and fulfilling special requests and needs. Additional duties include in-between meal food delivery, maintaining cleanliness of trayline stations and equipment, and restocking trayline.
You will also communicate and address patient food issues or concerns to the area dietitian and nutrition supervisor, assist the dietitian with fluid intakes, and ensure dietary restrictions on special or modified diets are followed to meet patient preferences within diet order limitations, food allergies, or other guidelines. Quality service is reflected in internal or external patient satisfaction survey results on the assigned unit.
Other daily tasks may be assigned by your reporting manager. Job routines, including specific daily task times, will be provided.
Requirements
- High School Diploma or GED (Required)
- Equivalent relevant experience or 1 year in a prior TriHealth Nutrition role is acceptable in lieu of minimum education
- 1–2 years of experience in a related field (Required)
- Able to read and perform basic math calculations, with proficient reading and writing skills
Responsibilities
- Work assigned area while prioritizing Service Excellence and customer service
- Perform all assigned tasks accurately, willingly, and on time
- Follow all sanitation procedures per HAACP standards
- Build and deliver patient trays, ensuring all safety processes are adhered to
Working Conditions
- Bending: Rarely
- Climbing: Rarely
- Concentrating: Continuous
- Learning: Continuous
- Hearing (Conversation): Consistently
- Hearing (Other Sounds): Frequently
- Interpersonal Communication: Continuous
- Kneeling: Rarely
- Lifting <10 Lbs.: Consistently
- Lifting 50+ Lbs.: Rarely
- Lifting <50 Lbs.: Rarely
- Pulling: Consistently
- Pushing: Consistently
- Reaching: Consistently
- Reading: Frequently
- Sitting: Occasionally
- Standing: Consistently
- Stooping: Occasionally
- Talking: Consistently
- Thinking/Reasoning: Consistently
- Use of Hands: Consistently
- Color Vision: Occasionally
- Visual Acuity (Far): Frequently
- Visual Acuity (Near): Consistently
- Walking: Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following standards:
Serve: ALWAYS...
- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
Respect: ALWAYS...
- Respect cultural and spiritual differences and honor individual preferences
- Respect everyone's opinion and contribution, regardless of title/role
- Speak positively about team members and other departments in front of patients and guests
Value: ALWAYS...
- Value the time of others by striving to be on time, prepared, and actively participating
- Pick up trash, ensuring the physical environment is clean and safe
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste
Engage: ALWAYS...
- Acknowledge wins and frequently thank team members and others for contributions
- Show courtesy and compassion with customers, team members, and the community