Patient Catering Associate

Job Responsibilities

• Works assigned area always keeping Service Excellence And customer service a priority.
• Performs all assigned tasks accurately, willingly, and on time.
• Fulfills all sanitation procedures per HAACP standards.
• Buils and delivers patient trays and ensures all safety processes are being adhered to when completing task.
• Communicates and addresses patient food issues/concerns and needs to area dietitian and nutrition supervisor.
• Aids dietitian with fluid intakes, etc.

Job Requirements

• High School Diploma or GED Equivalent
• Relevant experience or 1 year in prior TriHealth Nutrition role in lieu of minimum education
• 1 - 2 years experience in a related field
• Able to read and perform basic math calculations, reading and writing skills

Job Duties

• Processes menus and prepares food items according to dietary restrictions.
• Assembles and disassembles trays, cleans and restocks trayline stations and equipment.
• Assists with special requests and needs, including in-between meal food deliveries.
• Ensures compliance with internal or external patient satisfaction survey results.

Job Routines

Bending - Climbing - Rarely
Concentrating - Continuous Learning - Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Kneeling - Rarely
Lifting Lifting 50+ Lbs. - Rarely
Lifting Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning - Consistently
Using Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
Working Conditions

Job Qualifications

• Familiarity with dietary restrictions and special diets.
• Ability to read and perform basic math calculations.
• Good reading and writing skills.

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello."
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Refrain from using cell phones for personal reasons in public spaces or patient care areas.
• Excel: Always recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Offer patients and guests priority when waiting (lines, elevators).
• Work on improving quality, safety, and service.
• Respect: Always recognize and respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
• Value: Always value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: Always acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community.