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Jobs · Manufacturing · Ohio

Patient Catering Associate

TriHealth · Cincinnati, OH · 1 mo ago
ManufacturingFull-time

Make a difference every day as a Patient Catering Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant-led team committed to excellence in patient care service while working in a supportive, high-energy environment. We offer career growth opportunities and truly value your contributions.

About the role

This position is responsible for patient meal service, including menu selections, processing menus, tray assembly, tray delivery and pick-up, disassembling of dirty trays, food preparation, special requests, and in-between meal food delivery. You will maintain cleanliness of trayline stations and equipment, restock the trayline, and communicate patient food issues or concerns to the area dietitian and nutrition supervisor. You will assist the dietitian with fluid intakes and ensure dietary restrictions, modified diets, food allergies, and preferences are met within the guidelines of diet order limitations. Quality service is reflected in internal or external patient satisfaction survey results on your assigned unit. Daily tasks may vary, and routines with specific task times will be provided.

Responsibilities

  • Work assigned area while prioritizing Service Excellence and customer service
  • Perform all assigned tasks accurately, willingly, and on time
  • Follow all sanitation procedures per HAACP standards
  • Build and deliver patient trays, ensuring adherence to all safety processes

Requirements

  • High School Diploma or GED
  • Equivalent relevant work experience OR 1 year in a TriHealth Nutrition role (in place of minimum education)
  • 1–2 years of experience in a related field
  • Able to read, perform basic math calculations, and demonstrate reading and writing skills

Working Conditions

  • Bending: Frequently
  • Climbing: Rarely
  • Concentrating: Consistently
  • Continuous Learning: Frequently
  • Hearing (Conversation): Consistently
  • Hearing (Other Sounds): Frequently
  • Interpersonal Communication: Consistently
  • Kneeling: Rarely
  • Lifting <10 Lbs.: Consistently
  • Lifting 50+ Lbs.: Rarely
  • Lifting <50 Lbs.: Rarely
  • Pulling: Consistently
  • Pushing: Consistently
  • Reaching: Consistently
  • Reading: Frequently
  • Sitting: Occasionally
  • Standing: Consistently
  • Stooping: Occasionally
  • Talking: Consistently
  • Thinking/Reasoning: Consistently
  • Use of Hands: Consistently
  • Color Vision: Occasionally
  • Visual Acuity (Far): Frequently
  • Visual Acuity (Near): Consistently
  • Walking: Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following:

  • Serve: ALWAYS...
    • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
    • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
    • Refrain from using cell phones for personal reasons in public spaces or patient care areas
  • Excel: ALWAYS...
    • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
    • Offer patients and guests priority when waiting (lines, elevators)
    • Work on improving quality, safety, and service
  • Respect: ALWAYS...
    • Respect cultural and spiritual differences and honor individual preferences
    • Respect everyone's opinion and contribution, regardless of title/role
    • Speak positively about team members and other departments in front of patients and guests
  • Value: ALWAYS...
    • Value the time of others by striving to be on time, prepared, and actively participating
    • Pick up trash, ensuring the physical environment is clean and safe
    • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste
  • Engage: ALWAYS...
    • Acknowledge wins and frequently thank team members and others for contributions
    • Show courtesy and compassion with customers, team members, and the community

Schedule

  • Full-Time (40 hours weekly)
  • Shift varies
  • Weekend and holiday rotation

Benefits

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

View our benefits page

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