Patient Case Manager

About Us

TwelveStone Health Partners is focused on the medication needs of patients with chronic, complex and rare conditions. For more than 35 years, TwelveStone Health has been dedicated to finding new ways to deliver care designed around the patient. We provide access to the most advanced medications, along with the personal and financial support patients need to live with chronic conditions such as Multiple Sclerosis, NMOSD, Myasthenia Gravis, CIDP, ITP, Migraine Prevention, Crohn’s Disease, Ulcerative Colitis, Plaque Psoriasis, Alpha 1 Antitrypsin Deficiency, Primary Immunodeficiency, hATTR Amyloidosis, Thyroid Eye Disease, and many others.

For providers, we simplify treatment for complex conditions by eliminating the administrative and clinical burdens placed on practices when patients need innovative specialty medications. TwelveStone Health Partners supports the transition from acute to post-acute care environments and the journey from sickness to health. We are currently licensed in all 50 states.

Responsibilities

• Oversee, review, and assist with coordination of workflow processes for new and existing referrals.
• Utilize reporting tools to determine patient priority.
• Identify and resolve all care coordination complaints, concerns, or deficiencies from Department Managers, Sales/Marketing Staff, and Referral Sources.
• Review status of new referrals within 24-48 hours of receipt.
• Assist with determination of IC vs IS workflow due to referral checklist criteria.
• Monitor workflow Queues daily to assess stop gaps in the referral process and review for improvements.
• Engage with appropriate Intake staff members to aid in the process of referrals within Queues.
• Coordinate with other department managers in developing new processes/tools to streamline referral workflow.
• Perform other duties as assigned by management.

Requirements

Education: High School Diploma or GED required. A current, unrestrictive Licensed Practical Nurse or Certified Pharmacy Technician license for the State of Practice.

Experience: Minimum of 3 or more years in a pharmacy, healthcare, or clinical setting managing a high volume of complex patient cases within an Intake/admissions referral process.

Must be proficient in computer skills, including MS Office, Excel, and Word.

Skills

• Knowledge and understanding of all aspects of the referral workflow process.
• Verbal and written communication.
• Attention to detail.
• Time management.
• Initiative and prioritization.
• Decision making and follow-through.
• Organization and multitasking.
• Critical thinking and problem solving.
• Dependability.