Patient Care Technician-Resource Pool-Flex

About the role

The Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients. They provide quality service through a team-oriented, collaborative approach to patient care. The role involves providing basic nursing care and performing technical skills for specified age groups according to established standards. The technician also assists with various administrative tasks such as transporting patients, documenting observations, and supporting departmental performance improvement activities.

Responsibilities

• Assists patients with activities of daily living.
• Documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic's performance improvement activities.
• Actively participates in obtaining desired service line/departmental outcomes.
• Supports department/unit staff scheduling, including covering lunch assignments.
• Reviews medical records for outstanding orders and notifies nurses of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).
• Operates and maintains general office equipment.
• Led streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus.
• Aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration.
• Serves as “face” of the unit; role models service excellence behaviors at all times.
• Answers phones and interacts with patients, visitors, physicians, and other health professionals.
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance.

Requirements

• High School Diploma or GED required.
• If working in a critical access facility, a Certified Nursing Assistant is required.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete orientation and competency validation for position.

Qualifications

• None.

Skills

• Basic nursing care and technical skills.
• Interpersonal and communication skills.
• Teamwork and collaboration.
• Administrative and clerical skills.
• Documentation and reporting.
• Transportation and logistics.
• Performance improvement activities.
• Customer service and registration.
• Equipment operation and maintenance.
• Healthcare regulatory compliance.

Benefits

Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training