Patient Care Technician (PCT)

About the role

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.

Responsibilities

• Takes patient history and obtains vital signs.
• Performs basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing.
• Performs necessary phlebotomy for collection of laboratory samples, if certified.
• Accurately completes corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples.
• Performs point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels.
• Insures sterile technique, instrument cleaning and sterilization, proper use of the autoclave.
• Schedule and coordinate necessary records for ancillary care for patients.
• Assists providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation).
• Maintains confidentiality with all patient information (HIPAA).
• Maintains examination rooms and stocks necessary medical supplies.
• Performs duties to ensure good patient flow.
• Schedule and coordinate necessary records for ancillary care for patients.
• Assists with ancillary care as needed.
• Accompany the provider to the bedside.
• Accurately and thoroughly documents the patient’s medical history, physical exam, and procedures.
• Completes transcription as requested.
• Perform tasks to improve provider efficiency during the course of a shift.
• Greet and registers patients.
• Answers and appropriately triages phone calls.
• Takes payments for visits.
• Prints, scans, and faxes reports.
• Other front desk and cleaning responsibilities as assigned.
• Documents the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies.
• Documents physical examination findings and procedures as performed by the provider.
• Scribes the results of laboratory and radiographic studies as dictated by the provider.
• Scribes the correct time of patient care related activities.

Requirements

• 1+ years’ experience in a Patient Care Tech role or equivalent preferred.
• Ability to identify equipment problems and correcting or notifying team leader.
• Ability to apply written instructions and standardized work practices.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Able to withstand physical & mental demands: standing, walking, stooping, and bending.
• Requires ability to move equipment and transfer patients.
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner.
• Up-to-date on injections, and provide documentation, as per OSHA guidelines.
• Able to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Basic computer skills, including the use of Electronic Medical Records (EMR).
• Strives to type at least 45 words per minute.
• Strong communication skills, including grammatical, spelling and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Capable of working well on a team.
• Friendly and customer service oriented.
• Able to manage high call volume.

Qualifications

• High School Degree or equivalent required.
• E/M Basic certification preferred.
• Clinical Medical Assistant (CCMA) - National Healthcareer Association certification preferred.
• Certified Medical Assistant (CMA) – American Association of Medical Technologists certification preferred.
• Registered Medical Assistant (RMA) – American Medical Technologists certification preferred.