Patient Care Technician (PCT)

About the role

WellNow Urgent Care seeks to create a supportive work environment that invests in its employees. The company offers competitive salaries, a comprehensive benefits package, and opportunities for professional development.

Responsibilities

• Patient Care: Take patient history, obtain vital signs, perform phlebotomy, complete lab paperwork, conduct point of care testing, schedule ancillary care, assist providers with exams and testing, maintain confidentiality, ensure equipment is in working order, log procedures, document patient history, and improve provider efficiency.
• Reception: Greet patients, complete registration, explain insurance options, answer and triage phone calls, collect patient responsibility, print, scan, and fax reports, and clean the clinic.
• Occupational Medicine: Ensure accurate completion and timely scanning of occupational medicine documentation, complete DOT and non-DOT physicals, conduct drug screens, alcohol testing, hair collection, pulmonary function testing, vision and audio testing, and audiograms.

Requirements

• Minimum 6+ months of experience as a Patient Care Technician or similar role, or equivalent education/certification in a related healthcare specialty.
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• Ability to identify equipment problems and correct them or notify the team leader.
• Establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, including registering patients on the computer in a timely manner using Electronic Medical Records (EMR).
• Complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Strong communication skills, including grammar, spelling, and verbal communication.
• Detail-oriented with the ability to work accurately under conditions requiring precision.
• Capable of working well in a team environment.
• Friendly and customer service-oriented.
• Manage high call and patient volume.

Qualifications

• High School Diploma or GED required.
• Preferred EMT Basic certification, Medical Assistant certification from National Healthcare Association, American Association of Medical Technologists, or American Medical Technologists.

Skills

• Communication skills
• Confidentiality
• Equipment maintenance
• Documentation
• Teamwork
• Customer service

Benefits

• Free urgent care visits for you and your eligible dependents.
• Scrubs provided for a professional and comfortable work environment.
• Monthly bonus based on performance and productivity.
• 401(k) plan with a company match for future financial security.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• Parental leave.

Pay

Starting at $21.00 per hour.

Schedule

Hours vary depending on location and department.