Patient Care Technician - CGCH - Nights - FLEX

About the role

The Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients. They provide quality service through a team-oriented, collaborative approach to patient care.

Responsibilities

• Performs basic nursing care and performs technical skills for specified age groups according to established standards.
• Aids patients with activities of daily living.
• Documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic's performance improvement activities.
• Acts as a liaison between patients, visitors, and healthcare providers.
• Supports department/unit staff scheduling, including covering lunch assignments.
• Reviews medical records for outstanding orders and notifies nurses of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with wayfinding, answering phones, making meaningful connections with patients and visitors.
• Operates and maintains general office equipment.
• Led streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus.
• Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet.
• Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration.
• Serves as “face” of the unit; role models service excellence behaviors at all times.
• Answers phones and interacts with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Maintains cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance.

Requirements

• High School Diploma or GED required.
• If working in a critical access facility, a Certified Nursing Assistant is required.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete orientation and competency validation for position.

Qualifications

• None.

Skills

• Basic nursing care and technical skills.
• Interpersonal and communication skills.
• Teamwork and collaboration.
• Time management and organization.
• Customer service and patient care.

Benefits

Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training

Pay

$17.39 - $24.35

Schedule

Nights