Patient Care Technician - Casual - Emergency Department

Partners with nursing staff to provide direct patient care and clerical duties. Provides ancillary functions to support the daily operations of the unit. This position provides age-specific and developmentally appropriate care for pediatric, adolescent, adult, and geriatric patients.

Key Accountabilities

Provides Patient Centered Care

• Makes observations/collects health status information in a timely manner per policies and procedures as delegated by the RN.
• Reports observations to RN. Immediately reports concerns, changes in patient condition that are outside normal parameters. To include: hydration, elimination, nutrition, mobility, mood, skin changes, pain, vital signs and any problems the patient is having.
• Performs personal care and interventions for patient needs as per policies and procedures and unit schedules. To include: baths, showers, backrubs, shampoos, shaves and foot care.
• Assists with patient admissions, discharges and transfers.
• Provides and documents daily activities and care provided to patients accurately and in a timely manner. To include: assists with meals and feeding, ambulates, turns and positions patients, provides fresh water and between meal nourishments.
• Communicates effectively in a caring manner with compassion.
• Responds appropriately and in a timely manner to unit and patient calls and alarms.
• Provides for the comfort needs of patients and timed position changes to prevent pressure injuries.
• Performs weights and accurately records I & O, collects excretory specimens and obtains routine bedside blood glucose.

Contributes to a Safe Environment for Patients, Visitors and Staff

• Provides and maintains a clean, safe patient care environment, stocking patient care supplies, cleaning patient reusable equipment, carts, and surfaces.
• Uses equipment and supplies safely and properly.
• Protects patients and self from infectious and communicable disease through proper use of universal precautions.
• Protects patients and self from injury during transfers, lifts, repositioning and transporting.

Clerical Tasks

• Handles unit communications, functioning as a receptionist, greeting patients and families, handling many types of telephone communications.
• Communicates with multidisciplinary health care team members to facilitate the exchange of information needed to secure patient services or plan for patient care.
• Reviews and processes Expanse orders that reflex to the HUC. Notifies appropriate nursing staff and/or department as needed.
• Schedules tests, procedures, and appointments as ordered.
• Performs duties as directed from the Registered Nurse.

Ongoing Development

• Participates in learning activities and other opportunities for development.
• Maintains clinical competence.
• Works collaboratively with team to create a cohesive environment.

Requirements

• At least 18 years of age
• Registered in good standing with the Minnesota Department of Health Nursing Assistant Registry (NAR)
• Current American Heart Association (AHA) BLS Certification for Health Care Providers within 6 months of hire
• Current Crisis Prevention Certification (CPI) within six months of hire
• Workplace Violence education in New Employee Orientation and annually thereafter
• Ability to multi-task
• Professional appearance and demeanor
• Effective communication skills, both verbal and written English
• Prior nursing assistant or HUC experience, preferred

Pay

The hourly wage range for this position is $20.07–$28.33. This range reflects the base wage and does not include shift differential pay.

Schedule

• Varying Days/Shifts: 8:00 PM – 4:30 AM, 7:00 AM – 3:30 PM, 12:00 PM – 8:30 PM

Benefits

• Eligible for Shift Differential Pay in addition to base wage
• Earned Safe and Sick Time (ESST) accrued on first paycheck
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Free On-Site Parking
• Qualified Bilingual Staff Program
• Employee Assistance Program
• Discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota. Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.