Patient Care Technician

Responsibilities

• Perform all appropriate administrative tasks, including EHR documentation, in accordance with company policy.
• Greet any customers or potential patients while in the front area or near the clinic.
• Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection.
• Answer questions, following HIPAA guidelines while in the front area.
• Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope).
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow.
• Complete the registration process, place the patient under the respective scheduler book for the provider on duty.
• Determine method of payment, describe the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR.
• Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR.
• Scan all appropriate documents or alert the provider if they need to complete the scanning.
• Escort the patient to the exam room and determine the patient's chief complaint.
• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies.
• Continue to process the patients in the waiting following appropriate clinic flow.
• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
• Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy.
• Participate in and prepare for off-site events as needed.
• Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping.
• If a float: Travel to designated clinics within a specified geographic area.
• Auxiliary with specimen collection and reporting negative labs to patients per direction of provider.

Qualifications

• Minimum High School Diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills (i.e., counting, addition, and subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task-management skills.
• Desired: Any previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices - Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.