Patient Care Technician - 10 MTN PCU - FT

About the role

The Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients. Provides quality service through a team oriented, collaborative approach to patient care.

Responsibilities

• Provides basic nursing care and performs technical skills for specified age groups according to established standards.
• Assists patients with activities of daily living.
• Documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic's performance improvement activities.
• Actively participates in obtaining desired service line/departmental outcomes.
• Assists with chart audits.
• Participates in unit quality activities.
• Actively participates in unit activities and/or organization councils/committees.
• May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds).
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with wayfinding, answering phones, making meaningful connections with patient and visitors.
• Processes equipment between patients as needed (cleans unit-based equipment and gathers supplies needed to operate equipment).
• Operates and maintains general office equipment.
• Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus.
• Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet.
• Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission.
• Welcomes and assists patients and visitors; assists with registration.
• Serves as “face” of the unit; role models service excellence behaviors at all times.
• Answers phones and interacts with patients, visitors, physicians, and other health professionals.
• Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately.
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members.
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned, etc.).
• May be responsible for phlebotomy (competency appropriate).
• May conduct nonsterile wound care dressings (competency appropriate).
• May replace and remove saline locks (competency appropriate).
• May do colostomy bag changes (competency appropriate).

Requirements

• High School Diploma or GED required.
• Effective interpersonal, communication, and teamwork skills required.
• Must successfully complete orientation and competency validation for position.

Licensure, Certification, and/or Registration

• If employee is working in a critical access facility, a Certified Nursing Assistant is required.

Benefits

A $7,500 sign-on bonus is available when external candidate meets applicable guidelines.

Pay

Compensation Range: $17.39 - $24.35. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.