Patient Care Tech Float
About the role
Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) maximizes patient flow through the clinic while providing a stellar patient experience. Responsibilities include performing administrative tasks, electronic health record (EHR) documentation, and demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
- Assist in maintaining a safe, quality-based, survey-ready healthcare environment to meet Joint Commission Accreditation standards.
- Greet customers or potential patients in the front area or near the clinic.
- Clean and organize the clinic space daily, including trash removal, logging and putting away supply orders, cleaning floors and examination rooms, and disinfecting equipment.
- Answer questions while adhering to HIPAA guidelines; consult with the provider for questions related to scope of services.
- Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
- Complete patient registration, verify identity using a government-issued source, and place patients under the respective provider’s schedule.
- Determine method of payment, explain payment options (prompt pay, voucher system, insurance), collect payments, and log them in the EHR.
- Collect insurance information, if applicable, and log payments in the EHR.
- Scan appropriate documents or alert the provider if scanning is required.
- Escort patients to exam rooms, determine chief complaints, obtain vital signs and patient history, and enter data into the EHR.
- Process patients in the waiting area following clinic flow and provide guidance on registration, wait times, services, and payment methods.
- Answer phones, respond to questions, return patient/provider calls, and complete daily patient callbacks per policy.
- Participate in and prepare for off-site events as needed.
- Prepare weekly supply orders for provider approval, package laboratory specimens, and prepare mail for shipping.
- If assigned as a float, travel to designated clinics within a specified geographic area.
- Advanced Patient Care Technicians with completed competencies may assist providers in obtaining specimens for testing and reporting negative labs per provider direction.
- Perform essential job functions with or without reasonable accommodation.
Requirements
- Minimum High School Diploma or GED.
- Basic computer skills.
- Excellent administrative, communication, and organizational skills with high attention to detail.
- Basic math skills (counting, addition, and subtraction).
- Ability to work cooperatively in a fast-paced, team-based environment.
- Excellent customer service, organizational, and task-management skills.
Qualifications
- Desired: Previous experience in retail, customer service, or healthcare.
- Knowledge of infection control practices.
About Us
At The Little Clinic, we are on a mission to simplify healthcare in America. Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who work as a team to provide high-quality, affordable healthcare in convenient retail settings. Our focus is on promoting health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education.
We value our employees and strive to provide the ingredients for success at work and in life, including balanced, competitive benefits and opportunities for growth and development.
Benefits
- Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Associate discounts on purchases, including food, travel, and technology.
- Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
- Industry-leading training programs and diverse career pathways for growth.