Patient Care Tech - Float

About the Role

Under the day-to-day direction of the on-duty nurse practitioner or physician assistant, the Patient Care Technician (PCT) maximizes patient flow through the clinic while providing a stellar patient experience. This role performs administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. The position demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

At The Little Clinic, we simplify healthcare by delivering high-quality, affordable care in convenient retail settings. Our team—comprising nurse practitioners, physician assistants, licensed practical nurses, and patient care technicians—focuses on health and wellness through diagnosis, treatment, preventative medicine, and patient education.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment to uphold Joint Commission Accreditation.
• Greet customers and potential patients in the front area or near the clinic.
• Clean and organize the clinic space daily, including trash removal, supply management, floor cleaning, examination room sanitation, and equipment disinfection.
• Answer patient questions while adhering to HIPAA guidelines; consult providers for questions outside the scope of services.
• Manage waiting room flow using the Patient Queue, Appointment Tool, and Patient Kiosk systems.
• Complete patient registration, verify identities using government-issued IDs, and process payments (e.g., prompt pay, vouchers, insurance).
• Collect and log insurance information in the EHR; scan documents or alert providers for completion.
• Escort patients to exam rooms, determine chief complaints, and obtain vital signs and patient history (in clinics with completed competencies).
• Guide waiting patients on registration, wait times, services, and payment methods.
• Answer phones, respond to inquiries, and return patient/provider calls; complete daily patient callbacks per policy.
• Prepare for off-site events as needed.
• Assemble weekly supply orders for provider approval; prepare lab specimens and mail for shipping.
• If assigned as a float, travel to designated clinics within a specified geographic area.
• Advanced PCTs with completed competencies may assist providers in obtaining specimens and reporting negative lab results per company protocols.

Requirements

• High School Diploma or GED.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills (e.g., counting, addition, subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Strong customer service, organizational, and task-management skills.

Preferred Qualifications

• Previous experience in retail, customer service, or healthcare.
• Knowledge of infection control practices.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support associate well-being, including:

• Affordable, comprehensive medical, dental, vision, and prescription coverage (via company plans or collective bargaining agreements).
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay (eligibility based on service length).
• Free counseling through the Employee Assistance Program and confidential financial coaching via Goldman Sachs Ayco.
• Associate discounts on purchases (e.g., food, travel, technology).
• Up to $21,000 in tuition reimbursement through the Continuing Education program.
• Career growth opportunities through industry-leading training programs and diverse career pathways.