Patient Care Tech

About the role

The patient care technician (PCT) position supports the on-duty nurse practitioner/physician assistant by maximizing patient flow and providing a stellar patient experience. Responsibilities include administrative tasks, such as EHR documentation, greeting patients, and managing clinic operations.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment
• Greet any customers or potential patients while in the front area or near the clinic
• Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
• Answer questions, following HIPAA guidelines while in the front area
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
• Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
• Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
• Scanning all appropriate documents or alert the provider if they need to complete the scanning
• Escort the patient to the exam room and determine the patient's chief complaint
• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
• Continue to process the patients in the waiting following appropriate clinic flow
• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
• Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy
• Participate in and prepare for off-site events as needed
• Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
• If a float: Travel to designated clinics within a specified geographic area
• Absorb specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider

Requirements

• Minimum High School Diploma or GED
• Basic computer skills
• Excellent administrative, communication, and organizational skills with high attention to detail
• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to work cooperatively in a fast-paced, team-based environment
• Excellent customer service, organizational, and task-management skills
• Desired: Any previous experience in retail, customer service, or healthcare
• Knowledge of infection control practices

Qualifications

• Minimum High School Diploma or GED
• Basic computer skills
• Excellent administrative, communication, and organizational skills with high attention to detail
• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to work cooperatively in a fast-paced, team-based environment
• Excellent customer service, organizational, and task-management skills
• Desired: Any previous experience in retail, customer service, or healthcare
• Knowledge of infection control practices

Skills

• Excellent administrative, communication, and organizational skills
• High attention to detail
• Basic math skills
• Ability to work cooperatively in a fast-paced, team-based environment
• Excellent customer service, organizational, and task-management skills
• Knowledge of infection control practices

Benefits

At The Little Clinic, we offer a wide range of comprehensive benefits to support your well-being, including physical, emotional, financial, and more. These benefits include:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans
• Paid time off, including holiday and sick pay based on eligibility and length of service
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco
• Valuable associate discounts on purchases, including food, travel, technology, and more
• Tuition reimbursement up to $21,000 over your career, through our industry-leading Continuing Education program
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways

Pay

Compensation details are not specified in the job description.

Schedule

Schedule details are not specified in the job description.