Patient Care Support Associate (Upper West, NY)

About the role

We’re seeking a Patient Care Support Associate to join our collaborative maternity practice. We’re looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.

Responsibilities

• Answer incoming patient calls with warmth, professionalism, and consistency
• Answer incoming patient messages and/or route them to the appropriate team
• Provide timely assistance with scheduling, directions, and general inquiries
• Process medical record requests (sending/receiving, ensuring accuracy, mapping medical records to the EMR, responding to medical records requests, calling other healthcare entities to obtain records)
• Routepatient questions or concerns to the appropriate care team member
• Document all interactions in Oula’s systems with attention to detail
• Support patient onboarding and access to virtual care resources
• Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
• Consistently punctual and reliable, with the ability to be present on-site at our clinics during scheduled hours, with regular travel to other clinic locations and cross-coverage at the Front Desk as part of the role.
• Additional administrative tasks associated with daily patient requests or needs as directed by the Clinic Manager.

Qualifications

• High school diploma or equivalent required, some college and/or healthcare related coursework preferred
• Previous experience in customer service, administrative, or healthcare support role is a plus but not required
• Dependable and adaptable, with a strong commitment to punctuality, reliability, and the flexibility to travel regularly between clinic locations and provide Front Desk cross-coverage.
• Ability to navigate new and evolving processes
• Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite a plus
• Spanish or other non-English language proficiency a plus

Benefits

Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.

Pay

$20 - $20 USD

Schedule

This is a full-time role at our Upper West, NY Clinic.