Patient Care Specialist III

Patient Care Specialist III – Ambulatory PRN

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging participation, and applying motivational interviewing techniques.
• Promote a trauma-informed, recovery-oriented environment through calm leadership and respectful enforcement of program expectations.
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team.
• Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation.
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook.
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments.
• Search patients and belongings for contraband and manage valuables according to policy.
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration.
• Ensure accurate and timely documentation in the EHR and facility records, including shift reports and incident documentation.
• Facilitate or support recovery activities, support groups, and independent living skill development.
• Assist with meal planning, grocery ordering, and hands-on life-skills education.
• Support patients with basic aftercare planning documentation and coordination with the treatment team.
• Provide safe and compliant transportation for patients, maintaining accurate mileage records.
• Organize and facilitate store runs and community outings in accordance with safety guidelines.
• Maintain a clean, safe, and structured physical environment through routine inspections.
• Provide peer mentorship and real-time coaching to PCS I and PCS II teammates.
• Support onboarding and development of new teammates through training and feedback.
• Model professionalism, accountability, and best practices in patient care and documentation.
• Collaborate with leadership on workflow improvements, audits, special projects, and department initiatives.
• Assist the Patient Care Manager with scheduling support and coverage as needed.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting.
• Intermediate knowledge of addiction and the recovery process.
• Strong working knowledge of Microsoft Office (Outlook, Teams, Word).
• Demonstrated ability to mentor, coach, and support teammates.
• Valid driver’s license in the state of employment.
• CPR and MANDT certification (training provided and maintained as required).
• Ability to travel locally up to 25%, including patient transportation.

Preferred Qualifications

• Associate degree in a behavioral science discipline from an accredited institution.
• State-recognized Peer Support Certification or addiction training certification.
• Advanced knowledge of addiction treatment and recovery principles.
• Advanced technology skills, including Microsoft Excel.

Teammate Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays.
• Variable pay structure based on experience and education.
• Defined career pathing through the Patient Care Specialist Tier Program.
• S Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) – available at eligible facilities.
• Discounted tuition opportunities through Capella University.
• Schedule flexibility to support work-life balance.
• Merit-based increases recognizing performance and leadership growth.
• Commitment to Diversity, Equity, and Inclusion.