Patient Care Specialist I - Residential

Patient Care Specialist I – Residential Full-Time

About the role

This role focuses on maintaining a safe, structured, and supportive environment while promoting patient engagement and recovery.

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging program participation, and applying motivational interviewing techniques
• Promote a trauma-informed, recovery-oriented environment through calm presence and respectful enforcement of program guidelines
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring new patients for safety, conducting orientation, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, and infection control protocols, including searches, drug screen observation, and heat treatments
• Maintain readiness to respond to medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure accurate and timely documentation in the EHR and facility records, including shift reports and incident documentation
• Facilitate or support patient activities and recovery support groups to encourage engagement
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records
• Assist with store runs and community outings in accordance with established guidelines
• Maintain a clean, safe, and structured physical environment through routine facility and room inspections
• Perform duties in alignment with CARF standards to support accreditation readiness
• Maintain required training and certifications
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Basic computer skills or willingness to learn Microsoft Office (Outlook, Teams, Word)
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 20%, including patient transportation

Preferred Qualifications

• At least six (6) months of experience working in a behavioral healthcare or substance use treatment setting
• Basic knowledge of addiction and the recovery process

Teammate Benefits

• 18 days Paid Time Off (PTO) and 8 paid holidays
• Variable pay structure based on experience and education
• Defined career pathing through the Residential Aide Tier Program
• SUBSTANCE USE DISORDER TREATMENT AND RECOVERY LOAN REPAYMENT PROGRAM (STAR LRP) – AVAILABLE AT ELIGIBLE FACILITIES
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work-life balance
• Merit-based increases recognizing performance and growth
• Commitment to Diversity, Equity, and Inclusion

Pay

Competitive compensation

Schedule

Weekdays 7pm - 7am & Every Other Weekend