Patient Care Specialist I - Residential

About the role

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of 30,000 patients daily. We are on a mission to remove all barriers to recovery and transform individual, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment. As a Patient Care Specialist, you are an active member of the multidisciplinary treatment team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive and structured environment for patients enrolled in and/or entering residential treatment.

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism.
• Promote a trauma-informed, therapeutic environment by maintaining a calm presence, supporting safety plans, conducting safety rounds, and enforcing program rules consistently and respectfully.
• Monitoring for risk indicator while engaging patients in supportive conversations and promptly communicating concerns to the treatment team.
• Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing required documentation.
• Facilitate and monitor patient phone calls, ensuring confidentiality standards and proper documentation in the Electronic Health Record.
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments.
• Maintain ongoing, current, and required training for best practice service delivery.
• Perform other duties as assigned.

Requirements

• Valid driver’s license
• HS Diploma / GED
• CPR / First Aid
• (6) months’+ experience working in a behavioral healthcare setting preferred.
• Basic knowledge of addiction and the recovery process preferred.

Benefits

• Competitive salary
• 18 days PTO
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.