Patient Care Specialist I - Ambulatory

Position Overview

Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals.

Qualifications

• High school diploma or equivalent
• Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word)
• Valid driver’s license in state of employment
• CPR/MANDT certification – training provided locally and updated as required
• Ability to travel up to 20% in local area
• At least six (6) months experience working in a behavioral healthcare setting
• Basic knowledge of addiction and the recovery process

Responsibilities

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism
• Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully
• Promote AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team
• Aid in the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation
• Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure
• Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration
• Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards
• Facilitate or support patient activities and recovery support groups and encourage participation and engagement
• Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records
• Assist with store run facilitation for patients in accordance with established guidelines, ensuring safety and adherence to procedures
• Maintain a clean and safe physical environment by performing facility and room inspections, practicing universal precautions, and reporting or addressing facility concerns
• Perform all duties in alignment with CARF standards to support continuous accreditation readiness
• Maintain ongoing, current, and required training for best practice service delivery
• Perform other duties as assigned