Patient Care Specialist
Brief Description
Job Title: Patient Care Specialist
Location: 1900 Silver Lake Road, Suite 110, New Brighton, MN 55112
Working Model: Onsite
Employee Type: 1.0 FTE
Schedule: Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
About the Role
As a Patient Care Specialist at Sagent Behavioral Health, you will play an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences, and delivering a positive and welcoming experience in every interaction.
Responsibilities
- Interacts with all patients and visitors with warmth and professionalism.
- Acts as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
- Registers new patients by collecting and verifying demographic and insurance information.
- Ensures a positive first impression for patients and referents by guiding them through the intake with professionalism and empathy.
- Answers inbound and makes outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
- Processes internal and external referrals and communicates scheduling outcomes.
- Collaborates with clinical staff regarding patient care issues and scheduling.
- Handles patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
Requirements
- Highschool diploma or equivalent.
- Experience working in health care facilities and an interest in behavioral health preferred.
Physical Requirements
- Occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Pay
This is a non-exempt position. Total earnings for this position will start at $17.50 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Schedule
Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
Qualifications
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
Skills
None specifically listed in the job posting.
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Pay
This is a non-exempt position. Total earnings for this position will start at $17.50 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Schedule
Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
Qualifications
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
Skills
None specifically listed in the job posting.
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Pay
This is a non-exempt position. Total earnings for this position will start at $17.50 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Schedule
Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
Qualifications
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
Skills
None specifically listed in the job posting.
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Pay
This is a non-exempt position. Total earnings for this position will start at $17.50 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Schedule
Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
Qualifications
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
Skills
None specifically listed in the job posting.
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Pay
This is a non-exempt position. Total earnings for this position will start at $17.50 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Schedule
Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
Qualifications
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
Skills
None specifically listed in the job posting.
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Pay
This is a non-exempt position. Total earnings for this position will start at $17.50 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Schedule
Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
Qualifications
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
Skills
None specifically listed in the job posting.
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Benefits
- Medical
- Dental
- Vision
- 401k
- Long Term Disability
- Short Term Disability
- Life Insurance
Pay
This is a non-exempt position. Total earnings for this position will start at $17.50 hourly. Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE. Employees in these positions are W2.
Schedule
Monday - Friday 6:30 AM - 3:00 PM or Monday - Friday 6:45 AM - 3:15 PM
Qualifications
All names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy.