Patient Care Representative - Phone Center

Primary Duties and Responsibilities

• Provide excellent customer service to all patients, families, and caregivers by greeting and assisting all callers in a warm and professional manner
• Confirm and update patient demographic and health insurance information
• Perform health insurance eligibility checks and be able to provide accurate answers to patient insurance inquiries
• Schedule patient appointments for Primary and Specialty Care in Athena, manage online portal messages, and electronic task buckets
• Afford patients, families, and caregivers with Patient Portal access and encourage use of the Portal
• Efficiently process and escalate patient requests, questions, and issues to appropriate resources
• Maintain monitoring provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers
• Answer questions and provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
• Understand and maintain HIPAA regulations and patient privacy protocols
• All other duties as assigned by managers and leads

Minimum Requirements

• High School diploma or equivalent
• 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred

Key Competencies and Skills

• Strong interpersonal, time management, and organizational skills
• Outstanding customer service skills, positive attitude, and professional appearance
• Knowledge of medical terminology, procedures, diagnoses, and health insurance
• Efficient problem solver
• Adaptable, flexible, and reliable
• Able to multitask in a fast-paced office environment and work either independently or as part of a team
• Excellent verbal and written communication skills
• Knowledge of computer and relevant software applications

About MFM Health

MFM Health is dedicated to making lives meaningful better. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We offer a comprehensive benefits package, continuous opportunities for learning and career advancement, and a vibrant work environment.