Patient Care Programs-Help Desk Specialist

About the role

Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs.

Responsibilities

• Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs.
• Handle incoming calls and emails from patients and staff regarding patient care programs.
• Assist with data entry and troubleshooting tasks as needed.
• Use Microsoft Office to manage and organize patient care program data.

Requirements

• Three years of customer service experience.
• Two years of clerical duties in data entry and troubleshooting.
• Three years of Microsoft Office proficiency.
• Professional office experience.