Patient Care Manager-NICU

About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. As The Kids Experts™ in the region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital.

Department Overview

Our neonatal program is the largest in the Midwest, providing the full scope of care for infants needing intensive care. At the neonatal intensive care unit (NICU) at Children's Minnesota St. Paul Campus, an interdisciplinary team of over 500 professionals cares for babies born prematurely, those with birth defects, genetic disorders, medical disorders, and any baby needing surgery. The unit provides complex care including hemodynamic monitoring, critical medication management, maintenance of systemic perfusion, and management of organ failure.

The Children's St. Paul NICU is a 62-bed unit providing level 2 and level 3 neonatal care, allowing for continuity of care from admission to discharge. It is part of the Mother Baby Center in St. Paul at United Hospital, which includes high-risk delivery services. The team balances a highly technical skill set with a family-centered approach, relying on teamwork, open and respectful communication, and promoting an environment that encourages learning and professional growth.

Position Summary

The patient care manager (PCM) has overall responsibility for ensuring that services and programs provided through their assigned department/unit are child and family focused, clinically appropriate, operationally efficient, and achieve effective patient outcomes. The PCM directly manages RN staff and assists in leadership of clinical support staff.

Requirements

• License/Certification/Registration: Active RN license on Minnesota Board of Nursing required; current BLS required
• Education: Bachelor's degree in nursing required
• Experience: 3+ years of people leadership experience, or advanced degree in nursing leadership in lieu of experience. Informal leadership experience preferred (charge RN, clinical educator, preceptor, etc.)

Skills & Abilities

• Fundamental understanding of the business side of assigned department/unit (P&L, finance, budget, etc.)
• Availability for on-call and off-hours rotations/situations as decided by department/unit
• Desired characteristics: strategic thinker, collaborative, seeks to understand, embraces continuous improvement, navigates through change, calm demeanor, positive attitude

Physical Demands

Physical demands details are available via the employer's Physical Demands link.

Compensation & Benefits

The posted salary represents a market-competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hours per week); part-time positions are prorated based on scheduled weekly hours. Individual pay rates consider market indicators for the specific role, skills, education, training, credentials, experience, internal equity, and organizational needs.

This position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions requiring night, weekend, or on-call work may be eligible for shift differentials or premium pay.