Patient Care Customer Service (WFH)

About the role

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. The company empowers patients to manage their health from the comfort of home through its network of over 450 locations.

Responsibilities

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• OBTAINS MEDICALLY NECESSARY DOCUMENTATION
• Processes patient orders through Online Pharmacy system
• RESOLVES TRACKING ISSUES AND RESCHEDULES SHIPPING ORDERS FOR PATIENTS
• TROUBLESHOOT PROBLEMS BASED ON PATIENT INPUT REGARDING THE SCOPE AND/OR MAGNITUDE OF FAILURE
• VERIFIES ORDERS ARE COMPLETE
• PERFORMS OTHER DUTIES AS ASSIGNED

Qualifications

• High school diploma or GED equivalent, required
• Background in the medical field with experience in administrative record management, preferred
• Experience working with medical equipment, preferred
• Familiarity with medical billing processes and reimbursement procedures, preferred
• Knowledge of medical terminology, preferred
• Minimum of one year of related work experience, preferred

Essential Job Duties And Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Skills And Competencies

• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
• Ability to perform basic mathematical calculations accurately
• Capable of working independently as well as collaboratively within a team
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
• Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
• Strong attention to detail with the ability to multi-task effectively
• Strong English communication skills, both written and verbal

Machines, Equipment And Technical Abilities

• Ability to navigate the internet and conduct online research
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
• Proficiency with email communication platforms
• Working knowledge of Microsoft Outlook, Word, and Excel

Physical Demands

• Ability to lift and carry office equipment when needed
• Ability to read small print on screens and documents, requiring close vision
• Ability to sit, stand, walk, talk, and listen for extended periods

Benefits

• Rotech Information
• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSAs
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations