Patient Care Customer Service (WFH)

About the role

At Rotech Healthcare Inc., we are seeking a dedicated Patient Care Coordinator for our VA Murray Operations. In this position, you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

Responsibilities

• Contacting all patients regarding delivery of equipment
• Taking patient orders
• Verifying patient information
• Placing orders in a timely manner

Requirements

• Pay starting at $17.75 plus a Quarterly Bonus opportunity
• Required Education and/or Experience: High school diploma or GED equivalent, required. Background in the medical field with experience in administrative record management, preferred. Experience working with medical equipment, preferred. Familiarity with medical billing processes and reimbursement procedures, preferred. Knowledge of medical terminology, preferred. Minimum of one year of related work experience, preferred.
• Preferred Education and/or Experience: None specified
• Skills and Competencies: Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual. Ability to perform basic mathematical calculations accurately. Capable of working independently as well as collaboratively within a team. Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information. Self-motivated, organized, and able to manage time and solve problems using deductive reasoning. Strong attention to detail with the ability to multi-task effectively. Strong English communication skills, both written and verbal. Ability to navigate the internet and conduct online research. Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets. Proficiency with email communication platforms. Working knowledge of Microsoft Outlook, Word, and Excel.

Qualifications

• Employment is contingent on:
• Required Education and/or Experience: High school diploma or GED equivalent, required. Background in the medical field with experience in administrative record management, preferred. Experience working with medical equipment, preferred. Familiarity with medical billing processes and reimbursement procedures, preferred. Knowledge of medical terminology, preferred. Minimum of one year of related work experience, preferred.
• Preferred Education and/or Experience: None specified

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Rotech Information

Join a Leader in Home Healthcare. At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

About the company

The best remote jobs for you. At Rotech Healthcare Inc., we are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, citizenship, marital status, veteran status, age, disability, genetic information, or any other characteristic protected by applicable federal, state, and local laws. We are proud to be an Equal Opportunity Employer.

Notice

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