Patient Care Coordinator-St. Augustine, FL

Location: Saint Augustine, FL 200 Cbl Dr. Suite 104, Saint Augustine, FL 32086

Pay

$17.00–18.00 an hour + performance-based sales incentive bonus

Schedule

Monday–Friday, 8:30 am–5:00 pm

Benefits

• 401K with company match
• Medical, dental, and vision coverage
• Free hearing aids for all employees and discounts for qualified family members
• Paid time off and holiday time
• Legal Shield and identity theft protection
• 1 floating holiday per year

About the role

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients.

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and weekly clinic evaluations
• Collect patient intake forms and maintain patient files and notes
• Schedule and confirm patient appointments
• Complete benefit checks and authorization for each patient’s insurance
• Provide first-level support to patients, answer questions, check patients in and out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• Apply general sales knowledge for accessories and patient support
• Process patient orders, receive all orders, verify pickup, and input information into the system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order and monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least one community outreach event per month

Requirements

• High school diploma or equivalent (associate degree preferred)
• 2+ years in a healthcare environment preferred
• Previous customer service experience required
• Professional verbal and written communication skills
• Strong relationship-building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus
• Prior experience or knowledge with hearing aids is a plus