Patient Care Coordinator - SouthPark Cardiology

The Patient Care Coordinator ensures the physician’s plan of care is accurately completed in a timely manner. This full-time position supports the Cardiology team at SouthPark, Monday to Friday from 6:30 am to 3:30 pm.

Responsibilities

• Schedules ancillary appointments and referrals.
• Follows up on referrals and appointments to ensure timely completion of physician orders.
• Schedules physician return appointments.
• Completes forms/requisitions as needed to fulfill physician’s orders.
• Obtains and sends patient medical records to support seamless care delivery, ensuring records are sent within one work day of chart completion to all involved physicians.
• Obtains ancillary results and referring provider clinic notes on all physician orders in a timely manner.
• Obtains and documents authorization requirements from insurance carriers for scheduled referrals/procedures.
• Works at different Tryon office locations as needed.
• Monitors and checks assigned Athena boxes and other assigned boxes for coverage.
• Assembles patients’ health information, including symptoms, medical history, exam results, lab tests, diagnoses, and treatment plans.
• Ensures all related reports, labs, and demographics are sent to outside facilities prior to appointments.
• Reviews forms for completion, proper identification, signatures, and necessary information in the EHR.
• Communicates with physicians and healthcare professionals to clarify diagnoses or obtain additional information.
• Obtains lab/X-ray reports, hospital notes, and referral information.
• Verifies insurance coverage and patient demographics.
• Updates charts to ensure information is complete and filed appropriately.
• Ensures timely delivery of outside mail and communication to the physician.

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form (declination option available or proof of prior vaccination).
• Completion of TB test.
• High school diploma; some college preferred.
• Minimum of one year of medical office or healthcare facility experience.
• E.H.R. and scheduling experience.
• Experience serving customers in person and on the phone.

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support up to 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.

Schedule

Monday to Friday, 6:30 am to 3:30 pm.