Patient Care Coordinator - Roseville Facial Pain
#PDEE
About the role
As the first point of contact for our patients, you will play a vital role in creating a welcoming experience while helping patients navigate their dental care journey. At Park Dental, our Patient Care Coordinators are essential members of the care team. We believe exceptional patient experiences begin at the front desk and are built through strong communication, organization, and genuine care for others. We foster a collaborative and supportive environment where team members can grow, succeed, and make a meaningful impact every day.
As a Patient Care Coordinator, you are often the first and last person a patient interacts with during their visit. Your ability to create a welcoming experience, build relationships, and keep the day running smoothly has a direct impact on both our patients and our team. We offer a supportive environment where your contributions are valued, your growth is encouraged, and your work makes a difference every day.
Since 1972, Park Dental has been doctor-led with a focus on patient-centered care. We provide comprehensive training, one-on-one mentorship, and modern technology to support your success from day one. Our teams are committed to creating welcoming environments for both patients and employees while delivering exceptional care.
Responsibilities
- Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
- Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
- Answer patient questions regarding appointments, billing, and insurance benefits
- Verify insurance coverage and assist with patient account management
- Accurately enter and maintain patient information and records
- Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
- Utilize scheduling and practice management software to support daily operations
- Assist with resolving patient concerns and identifying solutions that support a positive patient experience
Requirements
- Warm, friendly, and professional with a passion for helping others
- Ability to remain calm and adaptable in a fast-paced environment
- Strong organizational skills with exceptional attention to detail
- Excellent verbal and written communication skills
- Strong multitasking and schedule coordination abilities
- Positive attitude and commitment to outstanding customer service
- Comfort learning and utilizing new technology and software systems
- Proficiency with Microsoft Office and general data entry skills
- Strong problem-solving skills and a proactive approach to supporting patients and teammates
- Dental insurance knowledge is a plus, but not required
- Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred
Benefits
- Competitive compensation and a comprehensive benefits package
- Medical, dental, vision, and orthodontia coverage
- Paid time off and paid holidays
- 401(k) with company match and Roth options
- Health savings account and flexible spending account options
- Life insurance and short- and long-term disability
- Pet insurance
- Employee Stock Purchase Plan (ESPP) purchase options
- Company-supported continuing education and professional development
- Opportunities for growth and career advancement
Pay
$24.00-$27.15 per hour
Schedule
- Tuesdays 6:30am-2:15pm at FPC Blaine
- Wednesdays 6:30am-2:15pm at FPC Radio Drive
- Thursdays 6:30am-2:15pm at FPC Roseville
- Fridays 6:30am-2:15pm at FPC Roseville
Community Involvement
We are proud to give back to the communities we serve through events such as Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Our practices also participate in local community events throughout the year, creating opportunities to make a positive impact beyond the office.
Testimonial
"Working for Park Dental has been a fulfilling career centered on teamwork and patient care. Flexibility, positivity, and multitasking are key factors for success." — Patient Care Coordinator Mentor