Patient Care Coordinator - PRN

Responsibilities

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify patient demographics and insurance information while working with multiple medical computer programs.
• Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy.
• Obtain and document any missing information required for registration.
• Prepare paperwork and documentation for patient visits.
• Verify patient benefits and eligibility as needed.
• Collect required copayments, deductibles, and coinsurance.
• Respond to questions regarding account status, payment arrangements, and billing concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows as needed, and communicate pertinent information or changes to clinical staff.
• Act as a liaison between patients, guests, back-office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate copayments, past-due balances, and fees; ensuring forms are completed; and updating medical records as needed.
• Keep the front desk and waiting room clean, organized, and stocked with necessary supplies.
• Follow all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform other duties as