Patient Care Coordinator/ Permanent Charge Nurse

Reports to:

Nurse Manager/Director of Nursing

Positions Supervised:

• RN
• LPN
• Patient Care Assistant
• Care Concierge
• Unit Secretary

Qualifications Required:

• Current North Carolina RN licensure (or compact state)
• Minimum two (2) years patient care experience

Preferred:

• Bachelor of Nursing Specialty Certification

Preferred:

• Experience working as a charge nurse in an acute care setting

Additional Skills:

• Problem solving
• Flexibility
• Interpersonal communication skills
• The ability to remain calm under high levels of stress
• Compliance with safety and health standards
• Clear and concise verbal and written communication skills
• Able to perform multiple tasks at once in an organized manner
• Collaboration with nursing leadership
• Service excellence with outstanding communication and feedback skills

Role Responsibility Summary:

The primary objective of the Patient Care Coordinator is to proactively manage patient flow while assuring effective, quality care. This is a highly visible position within the organization that requires exceptional communication and organizational skills. In partnership with leadership, the Patient Care Coordinator supports the assigned patient care area(s) and facilitates patient flow and a systematic flow and patient care. Duties include leading shift huddles, completing patient assignments, supporting daily operations, assuring team members meals, first-line resolution of patient/team members/provider complaints, elevating appropriate items to the Nurse Manager/Director of Nursing. Additionally, the Patient Care Coordinators support organizational quality initiatives and throughput goals as well as completion of required daily reports and checklists.