Patient Care Coordinator Part Time

Job Summary

At BJ’s Wholesale Club, Patient Care Coordinators assist in delivering efficient and comprehensive tele-optometry exams using state-of-the-art optical and telemedicine equipment. They are responsible for supporting the application of club policies, procedures, and compliance, striving for flawless execution and acting with honesty and integrity.

Major Tasks, Responsibilities, And Key Accountabilities

• Adhere to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law.
• Support Members in making eyeglass adjustments and repairs.
• Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions.
• Promote eye exam availability to BJ’s members and their families.
• Foster strong partnerships with optical team members and optometrists.
• Aid in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
• Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry, and other ancillary testing such as ocular mortality, pupillary testing, etc.
• Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.
• Meet or exceed patient expectations.
• Work in partnership with optical team members to facilitate exam bookings and eyewear sales.
• Match eyewear solutions to patient needs and transition patients from exam to product selection.
• Spends downtime engaging with members in front of Optical.
• Maintain optical area cleanliness and displays in accordance with club policy.
• Performs other duties as assigned.

Qualifications

• High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience.
• Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
• Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
• Interested in the growth of telemedicine and in healthcare technology.
• Motivated to help patients and exceed their expectations to drive referrals.
• Passionate about delivering outstanding patient care.
• Knowledge of optical products and business practices preferred, but not required.
• Strong interpersonal skills, organizational skills, and an attention to detail required.
• Open shift availability required for full time positions.
• At least 18 years of age.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces.
• Certain tasks may require bending, handling, pulling, reaching, and/or stooping.
• Frequent exposure to temperature extremes and loud noises.
• Sometimes exposed to cleaning agents.

Pay Range

Starting from $18.50.