Patient Care Coordinator OVERNIGHTS

Position Summary

This is a remote role. Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team!

Responsibilities

• Support the Enteral Nutrition Department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.
• Directly impact a patient's life by processing orders and updating electronic medical records, working with the Patient Admissions Department to help bring a patient on services with the company.
• Answer incoming calls from patients, caregivers, branches, and patient referral sources regarding nutrition therapy order status.
• Process prescription changes.
• Triage calls to various departments.
• Verify patient demographics and ensure accurate shipment.

Required Qualifications

• Minimum one year experience in customer service or call center environment.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
• Healthcare experience preferred.
• Data entry preferred.

Preferred Qualifications

• Home infusion or durable medical equipment (DME) experience.
• Call center experience.
• Experience working in a healthcare environment.

Education

• High School diploma or GED.

Pay Range

The typical pay range for this role is $17.00 - $25.65. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.