Patient Care Coordinator (Lawrence, KS)

Job Responsibilities

• Receive all patients into the clinic according to standards set forth by the company.
• Answer phones promptly using standard greeting, listen empathetically and follow phone script.
• Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.
• Facilitate a concierge-level patient experience in the front office.
• Manage patient schedule on behalf of Clinic Team.
• Manage patient accounts receivable, deposits and inventory for Clinic Team.
• Help build practice through patient contact, outreach and retention marketing.
• Maintain day-to-day operational procedures.

Job Requirements

• Minimum Education, Certification and Experience Requirements: High school diploma or GED, 1-2 years’ experience in a customer service or retail position preferred.
• Knowledge / Technical Requirements: Proficient computer skills and preferred experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems.
• Competencies, Skills & Abilities: Excellent Customer Service skills, Ability to manage all confidential information with complete discretion, Ability to organize and multitask, Problem solving skills, Good communication and interpersonal skills required, A strong desire to learn and positive outlook, Ability to pass a basic computer assessment during in person interview.

Working Conditions

• Standard office conditions
• Equipment Operation: Standard office equipment

Salary And Other Compensation

• The hourly rate for this position is between $14.81 - $18.90 per hour.
• This position is eligible for commissions based upon performance results.
• There is no guarantee of payout.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program
• Hearing aid benefits
• PTO
• Paid sick and safe time
• 6 paid holidays annually