Patient Care Coordinator I - Outbound

About the role

Careers with real impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

Responsibilities

• Initiate outbound calls to schedule deliveries and verify supply requirements.
• Establish and continually build rapport with patient base.
• Maintain compliance and persistence of medications.
• Evaluate adverse reactions of patients.
• Experience in providing customer service to internal and external customers.
• Process and verify patient benefits and pay options as needed.
• Refer patients to clinical pharmacist or nurse as needed.
• Enter and update new and refill orders into workflow systems.
• Update tracking logs with order status and shipping information.
• Ensure timely processing of all patient orders per committed time frames.
• Pick, package, and ship patient orders when working onsite.
• Work in collaboration with intake and MD offices.

Requirements

• Ohio Pharmacy Technician License, required
• Minimum 1 year experience in pharmacy or healthcare related customer service experience, required
• Intermediate Knowledge of Microsoft Excel Required
• Ability to work well in a team environment and provide support to other team members
• Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment

Qualifications

• High School diploma or equivalent, required
• National Technician Certification, preferred
• Previous Specialty Pharmacy experience, preferred

Skills

• Ohio Pharmacy Technician License
• Intermediate Knowledge of Microsoft Excel
• Ability to work well in a team environment
• Detail oriented, ability to prioritize workload, multitask, and work well in a fast-paced environment

Benefits

We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Pay

The compensation for this role is $23.00/hour.

Schedule

This a hybrid position based out of our Ohio location requiring working primarily onsite with some flexibility to work from home. Travel to other locations may occur, although minimal.