Patient Care Coordinator I - 163

About the role

This is a customer-facing position that provides the highest-quality client service and patient care at the practice.

Responsibilities

• Provide patients a personalized check in/out experience, that creates a positive patient experience
• Assist in patient outreach and scheduling
• Have the ability to periodically cross train as an Eyewear Consultant, and Ophthalmic Technician
• Partner with other team members and doctors to provide best in class customer service
• A variety of front desk administrative duties

Qualifications

• Excellent customer service skills and personal presentation are critical to this role
• Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn
• Positive, professional, and personable

Skills

• Organized, excellent time management skills
• Attention to detail
• Efficiency at multi-tasking
• Proficiency with computers and basic systems
• The ability to interact with patients in a professional and friendly manner

This position reports to the Practice Manager, or their designee.