Patient Care Coordinator, Full Time- Neurology Institute of Boerne

About the role

Vivo Infusion Patient Care Coordinator: Neurology Institute of Kerrville/Boerne is a busy neurology practice serving San Antonio, Kerrville, and Boerne, TX seeking a dedicated Patient Care Coordinator to join their team at their Boerne location. In this pivotal role you will guide patients in coordination of their care to outside physician practices/facilities by sending out referrals, medical records, and obtaining prior authorizations for MRIs.

Responsibilities

• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments
• Oversee and ensure efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and document them
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under the direction of manager
• Disinfect and stock the exam rooms
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day
• Follow company policies and CDC guidelines for infection control
• Assist with proper handling and storage of hazardous materials
• Maintain confidentiality of all company and patient records; adhere to HIPAA
• Communicate schedule changes to the team and assist with rescheduling patients
• Manage incoming mail and deliveries

Requirements

• High school graduate or equivalent, required
• Medical Assistant Certification or Registration preferred
• CPR/BLS, required
• 6 months of clinical experience, required
• Experience with eClinicalWorks is a plus
• 1 year in an administrative or customer service role, preferred
• Phlebotomy and lab processing skills, preferred

Skills

• Caring and compassionate personality
• Great customer and patient service
• Ability to multitask and work under pressure
• Excellent communication skills

Benefits

• Medical, Dental, Vision
• HSA with Employer Contribution
• Touchcare – Insurance Concierge Service
• 401K with Match up to 4%
• PTO: Accrual 3+ weeks; PTO Buy-back, PTO Rollover, and PTO Donation Program
• Wellness Reimbursement Program – $360 Annually
• Employee Referral Bonus – Uncapped Bonus Potential
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long-term disability (Employer-provided)
• Life Insurance (Employer-provided)

Pay

Compensation: $20.00 – $22.00/hour with 5% Annual Bonus Potential – Paid Quarterly (Performance Based)

Schedule

Full-Time Position | Monday–Friday | 8:00 am–5:00 pm | FLSA Status: Non-Exempt

Reports to: Clinical Operations Manager

Location: 1580 S Main St STE 101B, Boerne, TX 78006