Patient Care Coordinator|Concord Occupational and Employee Health|Full Time

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Makes collection attempts while providing education on resources available.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcome and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments.
• Works Televox Reports daily.
• Promotes Patient Connect enrollment.
• Supports a culture of “yes” In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects.
• Captures and updates extensive record keeping as necessary, in order to facilitate client appointments.

Requirements

• High School degree or General Educational Development equivalency required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Proven customer service experience.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Qualifications

Education: High School degree or General Educational Development equivalency required; must pass annual registration competency exam.

Experience: Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Skills

Customer Service: Ability to interact with the public, staff and patients.

Medical Office Operations: Scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.

Medical Terminology: Familiarity with medical terminology preferred.

Benefits

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Pay

Not specified

Schedule

Monday through Friday 8:30am-5pm