Patient Care Coord, Ortho Clinic

About the role

Provides excellent customer service by employing OMC’s C.A.R.E. standards. Ensures providers orders are processed, authorized, and scheduled as necessary. Works with multiple departments, internal and external to the organization, to coordinate the diagnostic testing and medical care of the patient. Responsible for understanding the authorization process and participates in obtaining prior authorization when necessary. Coordinates health information between departments and caregivers under the applicable HIPAA laws and utilizes electronic repositories for health information and insurance coverage information to exchange secure data. Documents patient care into electronic health record in a timely manner and with appropriate documentation standards. Assists patients to navigate through the health care system according to providers’ plan of care.

Responsibilities

• Ensures providers orders are processed, authorized, and scheduled as necessary.
• Works with multiple departments, internal and external to the organization, to coordinate the diagnostic testing and medical care of the patient.
• Responsible for understanding the authorization process and participates in obtaining prior authorization when necessary.
• Captures health information between departments and caregivers under the applicable HIPAA laws and utilizes electronic repositories for health information and insurance coverage information to exchange secure data.
• Documents patient care into electronic health record in a timely manner and with appropriate documentation standards.
• Aids patients in navigating through the health care system according to providers' plan of care.

Requirements

• Associates Degree in healthcare or business preferred.
• Two years of experience working in a health care setting and demonstrated excellence in customer service and patient care skills required.
• Prior experience with insurance authorizations and Epic preferred.

Qualifications

None.

Skills

Excellent customer service skills, knowledge of HIPAA laws, proficiency in using electronic health records, ability to coordinate care across departments.

Benefits

Click here for information about our benefits.

Pay

Fte 100% WORK SHIFT Days Pay Range $21.29 - $31.43 Union SEIU 1199-Service and Dietary Shift Differentials/Premiums Weekend & Holiday Shifts: No Shift Differentials: No Evening - $3.00/hour Night - $5.00/hour Preceptor - $1.50/hour Trainer - $1.50/hour On-Call - $3.00/hour Lead - $3.25/hour

Schedule

Days

Equal Employment Opportunity (EEO)

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.