Patient Care Call Center Rep

About the Role

We're looking for a helpful and uplifting full-time Patient Care Call Center Rep to join our Sumner, WA office. If you love meeting new people, talking on the phone, and playing a key part in day-to-day operations, this role is for you.

About Us

At Molen Orthodontics, we've been creating confident smiles for over 50 years. Founded in 1972, we blend cutting-edge technology with artistic precision to deliver exceptional orthodontic care. Our team is collaborative, customer-obsessed, and dedicated to innovation and excellence. Led by Dr. Rick, Dr. Aaron, and Dr. Chris, we strive to make every patient's journey extraordinary. When you join Molen, you become part of a supportive community that values growth, creativity, and teamwork.

Responsibilities

• Maintaining a friendly, cheerful, and positive attitude throughout the day
• Answering incoming phone calls, making outbound calls, and directing calls to the correct person/department
• Promptly responding to emails, faxes, and live chats
• Maintaining our calendar by scheduling, rescheduling, and confirming appointments
• Following sales script training to save cancelled appointments and maintain high retention rates
• Accurately processing payments
• Resolving patient issues, answering questions, and promoting products and contests when appropriate
• Providing fantastic customer service and making a positive impression of our office

Requirements

• Basic computer skills and Microsoft Office experience
• Positive, enthusiastic, and professional attitude
• Collaborative team spirit
• Strong communication and problem-solving skills
• Time management and task prioritization abilities
• Solid work ethic and self-motivation to succeed
• Desire to learn more and grow in the field
• Genuine passion for helping others and elevating the patient experience
• High school degree or equivalent
• Ability to sit for extended periods and speak over the phone

Call center or customer service experience is a plus but not required. Bilingual communication skills would be a bonus.

Benefits

• Competitive pay of $20.00 - $22.00/hour
• Health and vision insurance
• 401(k) with company match
• Bonus structure
• HSA/FSA
• Life insurance
• Short- and long-term disability
• Uniforms provided
• Company parties
• Anniversary bonus
• Holiday pay (4 paid holidays)

Schedule

4 days per week from 7:00 am to 5:00 pm.