Patient Care Associate (Sacramento, CA)

About AOTI

AOTI is transforming wound care with breakthrough technologies like the patented TWO2 therapy, which has shown significant improvements in patient outcomes.

Why We’re Hiring

We are expanding our team to better serve patients and maintain high standards of care. We seek compassionate individuals who are passionate about improving wound care.

More About The Role

This is a 1099 Independent Contractor position. Compensation includes $200 per delivery and $200 per pick-up. The role offers a flexible schedule and Monday-Friday availability with some weekend opportunities.

Position Summary

• Support patients using TWO2 therapy by working with the Wound Care Consultant, Virtual Therapy Clinical Support team, and Regional Sales Manager.
• Manage own schedule and perform product delivery, set-up, pick-up, and cleaning.
• Provide patient education and support.
• Motivate and encourage patients to utilize TWO2 therapy.
• Track and review patient therapy data and interact with patients to address concerns.
• Collaborate with team members to ensure optimal therapy utilization and wound progress.
• Identify and escalate potential therapy issues to the appropriate team.
• Utilize wound imaging platform and communication tools to document progress and communicate with patients.
• Coordinate paperwork and ensure proper equipment levels.
• Communicate effectively across departments and teams.
• Work extended hours as needed, particularly during peak periods.

Qualifications And Skills

• 2+ years of relevant experience in healthcare, homecare, medical equipment delivery, or a similar field.
• Strong time-management skills and ability to travel using a personal vehicle.
• Valid driver’s license and auto insurance for job-related travel.
• Skilled in using software, iPad, and smartphone applications.
• Experience with Ring Central or Go Canvas App a plus.
• Excellent communication and customer service skills.
• Problem-solving skills to identify and escalate potential therapy issues.
• Emotional intelligence and ability to engage patients compassionately.
• Attention to detail and professionalism in representing the company.
• Adaptability to changing circumstances and patient needs.
• Organizational skills for efficient paperwork coordination and time management.
• Goal-oriented focus on therapy utilization and wound progress.